The agreement that governs every VACLIC service. Written to be read — if anything is unclear, ask us before you order.
VACLIC is an independent cloud hosting company operating from Meknès, Morocco (6 rue Alexandrie APT 8, 3ème Étage, V.N Meknès), accredited by the ANRT as a .ma domain registrar. These terms are governed by Moroccan law. We communicate with you primarily by email and through the client area.
To order services you must be at least 18 years old and legally capable of entering a contract. If you order on behalf of a business, you confirm you have authority to bind it. You are responsible for keeping your account information accurate and your credentials secure; actions taken through your account are treated as yours.
An order summary is shown before you submit any order. The contract between us is formed when we confirm activation of your service by email. We may decline an order at our discretion — for example where fraud is suspected or where a service cannot be provided as requested.
Hosting and email plans may be cancelled within 30 days of first activation for a full refund — no justification required. The guarantee does not apply to domain registrations and transfers, SSL certificates purchased separately, or one-off services, which are provisioned irrevocably with third parties the moment they are activated.
Services run on an autoscaling infrastructure with redundancy, load balancing and continuous monitoring, and we work to keep interruptions rare and short. We do not, however, warrant that access will be uninterrupted or error-free — no honest host can. Planned maintenance is announced in advance wherever possible and scheduled at low-traffic hours.
Autoscaling exists to absorb legitimate traffic, not to donate unlimited compute. Sustained workloads that monopolise the shared infrastructure (for example long-running unattended processes, or usage patterns described in our Acceptable Use Policy) may be flagged; we will contact you to find a suitable plan before any action is taken, except where the usage endangers other customers.
Daily backups of hosted sites are taken, with self-service restore in vPanel. These backups are an operational safety net, not an archival guarantee — you remain responsible for keeping your own independent copies of critical data. When a service is cancelled or expires, its data is permanently deleted after a short grace period; download what you need before cancelling.
Personal data you give us is processed as described in our Privacy Policy, which forms part of these terms. In particular, your data is hosted in the United Kingdom — meaning it is transferred outside Morocco, and by accepting these terms you consent to that transfer. You may access, correct or delete your data from the client area or by writing to privacy@vaclic.com. The processing is authorised by the CNDP in accordance with law no. 09-08.
Our team performs free migrations to VACLIC as described on the migration page. We take great care and verify results, but we cannot be responsible for defects that already existed in the source site or for data your previous host failed to provide.
We register and transfer domains as your registrar, subject to the rules of each registry (including ANRT rules for .ma). We cannot guarantee a requested name will be available or accepted by the registry. You warrant that your use of a domain does not infringe third-party rights. Renewal reminders are sent to your registered email; an expired domain may incur registry redemption fees or become unrecoverable.
You keep all rights to the content you host. You grant us the technical licence needed to store, cache, back up and transmit it in order to provide the service. You are responsible for having the rights to everything you host and you indemnify us against claims arising from your content.
Use of all services is subject to our Acceptable Use Policy, which forms part of these terms. Serious or repeated violations are a material breach and may lead to suspension or termination.
Technical support is available 24/7 in Arabic, French and English through the client area and the contact page. Support covers the infrastructure and services we provide; it does not extend to writing or debugging your application code, though we will always point you in the right direction when we can.
You may cancel any service from the client area or by contacting support. Monthly services end at the close of the paid period; annual services end at their anniversary unless cancelled earlier under the money-back guarantee. We may terminate a service for material breach of these terms after notice, or immediately where the breach endangers the infrastructure or other customers.
Nothing in these terms excludes liability that cannot be excluded by law. Beyond that, we are not liable for indirect losses — lost profits, lost data you failed to back up, business interruption — and our total liability for any incident is capped at the amount you paid us for the affected services in the 12 months preceding it.
Neither party is responsible for failure caused by events beyond reasonable control: natural disasters, war, upstream network failures, power grid failures, actions of public authorities, and similar. Obligations are suspended for the duration of the event.
We may update these terms; the current version is always at vaclic.com/terms with its date above. Material changes are announced by email before they take effect and apply from your next renewal.
If something has gone wrong, our complaints procedure is the fastest route to a resolution. Disputes that cannot be resolved amicably fall under the jurisdiction of the courts of Meknès, Morocco.
Unsure how any clause applies to your situation? Ask before you order — we answer in your language.
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